Help

1. How do I make a booking?

To book a stay or activity, simply browse through our listings, select your desired date, and click "Book Now." You'll receive instant confirmation once your reservation is complete.

2. Can I modify or cancel my reservation?

Yes! Go to your Bookings page, choose the reservation you want to change, and select "Modify" or "Cancel." Please note that changes depend on the host or partner's policy.

3. I didn't receive a confirmation email � what should I do?

You haven't received a confirmation within a few minutes, check your spam or promotions folder. You can also view your booking history in your account dashboard.

4. Are my payments refundable?

Refund eligibility depends on the cancellation policy of your booking. You can view the policy before checkout or in your booking details.

5. How do I find eco-friendly destinations?

Use our search filters to browse destinations with eco-certifications, sustainable practices, and green initiatives. Look for the green leaf badge on listings.

6. Can I book for a group or multiple guests?

Yes, during the booking process, you can specify the number of guests. Make sure the destination accommodates your group size.

1. What payment methods do you accept?

We accept major credit/debit cards (Visa, Mastercard, American Express), PayPal, GCash, and other digital wallets. Payment options may vary by region.

2. Is my payment information secure?

Absolutely! We use industry-standard SSL encryption and secure payment gateways to protect your financial information. We never store your complete card details.

3. When will I be charged for my booking?

You'll be charged immediately upon confirming your reservation. For some bookings, a deposit may be required upfront with the balance due later.

4. How do refunds work?

Refunds are processed according to the cancellation policy of your booking. Once approved, refunds typically take 5-10 business days to appear in your account.

5. Can I get a receipt for my booking?

Yes! You can download your receipt from the Bookings page. Click on "View Details" and then "Download Receipt" to save or print your receipt.

6. What if I was charged incorrectly?

If you notice any incorrect charges, please contact our support team immediately with your booking ID and payment details. We'll investigate and resolve the issue promptly.

1. What makes a destination eco-friendly?

Eco-friendly destinations prioritize sustainability through renewable energy, waste reduction, water conservation, local sourcing, and wildlife protection. They minimize environmental impact while supporting local communities.

2. How can I travel more sustainably?

Choose accommodations with green certifications, use public transportation or bike rentals, bring reusable water bottles and bags, support local businesses, and respect wildlife and natural habitats.

3. What should I pack for eco-friendly travel?

Pack reusable items (water bottles, utensils, shopping bags), biodegradable toiletries, rechargeable batteries, and multi-purpose clothing to minimize waste and luggage weight.

4. How can I offset my carbon footprint?

Consider carbon offset programs, choose direct flights when possible, use eco-friendly transportation at your destination, and stay longer in fewer places to reduce travel emissions.

5. What are some responsible wildlife viewing practices?

Maintain safe distances, never feed wild animals, choose ethical tour operators, avoid attractions that exploit animals, and follow local guidelines for wildlife interaction.

6. How can I support local communities while traveling?

Buy from local artisans and markets, eat at locally-owned restaurants, hire local guides, learn basic phrases in the local language, and respect cultural traditions and customs.

1. How do I create a GreenGo account?

Click "Sign Up" at the top right corner, enter your email, create a password, and verify your email address. You can also sign up using your Google or Facebook account.

2. I forgot my password. How do I reset it?

Click "Forgot Password" on the login page, enter your email address, and we'll send you instructions to reset your password. Check your spam folder if you don't see the email.

3. How do I update my personal information?

Go to your Dashboard, click on "Update Personal Info," and edit your name, email, phone number, or profile picture. Don't forget to save your changes.

4. Can I change my email address?

Yes, navigate to Settings and update your email address. You'll need to verify the new email before the change takes effect.

5. How do I manage my notification preferences?

In Settings, you can customize which notifications you receive via email, SMS, or push notifications. Choose what updates you want about bookings, promotions, and tips.

6. How do I delete my account?

Go to Settings and scroll to "Delete Account." Please note that deleting your account will permanently remove all your data, including booking history and saved destinations.

7. Is my personal information secure?

Yes, we use advanced encryption and security measures to protect your data. We never share your personal information with third parties without your consent.

1. How can I contact GreenGo support?

You can reach us through multiple channels: email us at support@greengo.com, use our live chat feature (bottom right corner), or call our hotline at 1-800-GREENGO during business hours.

2. What are your support hours?

Our support team is available Monday to Friday, 9:00 AM - 6:00 PM (PHT). For urgent matters outside these hours, please use our emergency hotline or email support.

3. How quickly will I receive a response?

We aim to respond to all inquiries within 24 hours. For urgent booking issues, our team typically responds within 2-4 hours during business hours.

4. Can I report a problem with a booking?

Yes, please contact us immediately with your booking ID and details of the issue. We'll work with you and the host to find a resolution as quickly as possible.

5. Where can I submit feedback or suggestions?

We love hearing from our users! Submit feedback through your account dashboard, email us at feedback@greengo.com, or use the feedback form on our Contact Us page.

6. Do you have social media support?

Yes! Follow us and reach out on Facebook, Instagram, and Twitter @GreenGoTravel. Our social media team responds during business hours.

7. What if I need help during my trip?

Our 24/7 emergency support line is available for urgent travel assistance. The number is included in your booking confirmation email.